My computer is under virus attack, and I can’t run the anti-virus software. What should I do?
Jack asked: I am a Chinese and my computer is running on Windows XP Simplified Chinese version. The virus surely recognizes Chinese words for “anti-virus software” bacause every time I type in such words in Google, the whole page shuts down. And I can’t run the anti-virus software so that I can’t kill the virus. [...]